Shipping Information
Shipping Costs
We strive to find the best prices for our customers when it comes to shipping signage. We use UPS, FedEx, and ground carriers for large projects. When we quote the cost to ship a project we are basing our “estimate” on approx. size and weight of the box or crate that it will be placed in. After the project has been completed and packaged, only then will we know the exact cost to ship the box – (since we can weigh it, and have the exact size of the box or crate). For signage that is in a box or container over 24″ in width or length, FedEx and UPS charges an extra handling fee – approx 35% or more to ship the product. We will do everything we can to give exact shipping costs up front in the estimates, and invoices. However, if the product costs more to ship than we estimated, we will let you know immediately and charge the difference against whatever we had quoted. 2nd day and Overnight packages will not be quoted for shipping costs prior to the project being completed and packaged for shipping. With the recent increase in fuel prices, both FedEx and UPS have raised their rates 5 times in the last six months of 2011. Its true that shipping outside the United States can get expensive – we work hard to find the most cost effective way to ship your signage needs, and get them to you in a timely manner. We have found in most instances that USPS works the best. This is especially true when we ship to APO addresses. PLEASE NOTE: When we ship to overseas locations, we do our best to guess the approx. cost of shipping. However, there are instances where the cost is more than we quoted. (shipping rates to oversea’s locations change constantly due to customs, where the package has to travel, shipping cost, etc.). If the shipping is more than what was quoted, we will only charge you for the additional cost to ship (with proof of the shipping receipt). We do not charge for our time to stand in line, declare the items, and delivery to a local Post Office.
Manufacturing Delays
There are occasions when there are manufacturing delays (caused by excessive amount of orders, machinery breakdowns, etc.) When these occur (which isn’t often) we do everything in our power to let you know what is happening with your project and when it will ship.
Plan Ahead
Give yourself plenty of time to receive your signage project.